1. Eligibility for Returns
We offer returns only for products that are damaged or defective upon delivery. If the product you receive is damaged or defective, you must notify us within 7 days from the delivery date. After this period, we cannot process any returns or exchanges.
2. Return Process
To initiate a return, please contact us via email at [email protected] with the following details:
Order number
Description of the issue
Photographic evidence of the damage or defect
Once we receive your request, our customer service team will assist you in the return process. We may request you to return the product to us, and we will cover the cost of return shipping if the product is indeed defective.
3. Refund Process
Refunds will be processed once we receive and inspect the returned product. If your return is approved, we will issue a full refund in cash to the amount paid for the product at the time of delivery.
Refunds will be provided via the same cash on delivery method, and the refund process may take up to 7 business days.
4. Non-Returnable Items
We do not accept returns for products that are:
Used or altered in any way
Not in their original packaging
Non-defective or damaged due to misuse
5. Exchanges
We currently do not offer exchanges. If you need a different product, please return the damaged or defective product and place a new order.
6. Liability
UXian Journey is not responsible for any damage caused by improper use of the product. We encourage you to carefully follow the manufacturer’s instructions when using the products.
7. Contact Us
If you have any questions or concerns regarding returns or refunds, please reach out to us at:
Email: [email protected]
Thank you for shopping with UXian Journey. We appreciate your trust and are here to ensure your satisfaction!