At UXian Journey, we strive to deliver your products quickly and safely. Below is an outline of our shipping process and expectations.
1. Shipping Method
We offer Cash on Delivery as the only payment method for all orders. Once your order is confirmed, we will process it and ship the items to the address provided at checkout.
2. Shipping Timeframe
Our goal is to ship your order as quickly as possible. Delivery times can vary based on your location, but typically, you can expect to receive your order within 5-7 business days after it has been processed.
Please note that delivery times may vary during peak seasons or due to unforeseen circumstances, such as weather delays or logistical challenges.
3. Shipping Charges
We offer free shipping on all orders within the designated shipping regions. Any applicable shipping charges (if any) will be clearly stated during checkout before you confirm your order.
4. Order Processing
Once your order is placed, we will send you a confirmation email with your order details. After the order is processed, it will be handed over to our delivery team. Please note that orders will only be processed once payment is confirmed through Cash on Delivery.
5. Delivery Areas
We currently offer delivery to all major cities and towns. If your area is not available for shipping, we will inform you during the checkout process, and you may choose to provide an alternative address where delivery is possible.
6. Delivery Issues
If there are any issues with your delivery, such as a delayed or missed delivery, please contact us at [email protected], and we will resolve the issue as quickly as possible. We want to ensure that your shopping experience is smooth and satisfactory.
7. Order Tracking
Currently, we do not offer tracking for shipments. However, you will receive notifications regarding your order status, including when the product is out for delivery.
8. Damaged or Incorrect Products
If you receive a product that is damaged or incorrect, please contact us within 7 days of receiving your order. We will assist you in processing a return or replacement.
9. Contact Us
For any questions or concerns about shipping, please feel free to reach out to us at:
Email: [email protected]